After the investigation is indeed our own internal product improvement is there

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ASTAR thickness of the same model Wok said it was different manufacturers product upgrades
Zhongguang Wang Beijing May 17 news, according to Voice of the economy world company reports, the company Departed, not not know. World company following concerns: ASTAR same model wok thickness different manufacturers said it was product upgrades. Tianjin Consumer Liu recently in the supermarket to buy a wok ASTAR after use feel good,ugg outlet, so he bought online Jingdong Mall brand of the same model with a frying pan, but get the goods they found two wok pan Bohou wall obviously not the same, not the same severity, use a ruler to measure, from the supermarket to buy the pot pot wall 5 mm thick, and from online Jingdong Mall to buy the pot which is only 3 mm thick the same brand and type of product but There are so significant differences, which allow consumers do not understand so that consumers Liu Jingdong Mall to reflect, Jingdong Mall said that this is not a quality problem and can not deal with after the reporter visited the supermarket, ASD manufacturers counter sales staff told reporters: Supermarkets and online products are not the same as it is normal, because they manufacturers to supply the goods online is special for. If a line is special for the supply of goods, then this is not the supply of the unspoken rules of online shopping? The same brand and model of the wok significant Bohou not the same, is not cut corners? In this regard, Zhejiang ASD Electric Co., Ltd. Deputy General Manager Mei-Rong Chen, said:
Mei-Rong Chen: If you found the same model we intend to go online to engage in the pot, put out a little lower cost and sell a little cheaper, if you found out, how to report how punishment can not be overstated, but we can not be a model two things Since it provides two channels to the Internet for the goods is not special for, nor special for this channel, but with physical goods online shopping mall supermarket goods are the same, then why online and sell the same model wok pot wall thickness is obviously not the same? ASTAR Sales Director Chen Qi order is explained:
Chen Qi Order: After the investigation is indeed our own internal product improvement is there, it is what we focus on process improvement uses a technique called spinning process, in fact, a good pot of thick crust thin, the bottom of it include other thickness are very Well, it's effect is still very good cook, there is no problem, as we said, very responsible business, you are now the line and there was improvement after selling this product line there, but really that is transition period if the ASTAR really are, after listening to the views of consumers, in order to meet the needs of consumers, in the bottom of the pot without cutting thickness does not affect the performance and life wok case of process improvements to achieve thick crust thin, lightweight useful purpose, then this should also be regarded as a technical innovation, but also allow consumers to buy when one more choice, it should be regarded as a good thing. However, such a good thing, so why not a new product for a new model to the market? ASTAR ASTAR orders and sales director Chen Qi, deputy general manager Mei-Rong Chen has revealed the inside story:
Chen Qi Order: Average exchange model how a situation, such as a ten thousand nationwide sales shop,ugg boots sale, for example, I might have 300 agents, they are under different supermarkets, stores going to operate, also a product that you ment may want to change the code number, you can not say that other people's systems have two No. facing a barcode, which is not live, so it must be a number Mei-Rong Chen barcode: barcode to be changed, change the equivalent of bar codes a new product, each of us pushing a new product, the new listing of fees, costs, we terminals inside the supermarket this fee is very high for this thing from happening, Mei-Rong Chen, deputy general manager admitted ASD ASD do not get bit, enterprises have Responsibility Mei-Rong Chen: If I told you that it does not have the people, two pans are equally bought a thick, one thin to buy, do not know if I want to, then certainly have ideas, but also to consumers, so I think ASTAR doing wrong, so I think at least one thing I think ASD is not doing its own sales and service, to further improve and reflect, at least, do not do service, inadequate communication with the consumer,ugg boots sale uk, not timely,Ugg Outlet, however, sell this products Jingdong Mall until 7 o'clock last night, just sent to reporters a short text reads as follows:
Reflected on consumer issues ASD cookware,ugg outlet uk, Jingdong Mall attaches great importance, and the first time to verify the relevant circumstances. After verification, Jingdong Mall in the sale of ASD products, and the store products are identical. Consumers reflect the ASD cookware thickness problems due to differences between the product upgrades and improvements, there is no special offerings problem. Jingdong Mall is ASD Electric Corporation authorized dealer network, consumers can enjoy invoice perfect service, and the purchase of goods in the store to enjoy the same quality assurance. For consumers resulting misunderstandings, we will actively communicate with consumers explained obtain the understanding of consumers to avoid port does not actually answer the crisis public relations or crisis management is the most taboo, because if you do not say rumors fly out, people will suspect You question your problem is not there, so timeliness is very important. First of all you should respond immediately, you may not know the facts yet, you can say you to investigate. Also ensure that consumers return or exchange is in fact three phases of crisis management, if done well, should be able to use the crisis to establish or further improve their brand image, I want to deal with ASD is not very good, it is now or twist tweaking pinch, make people doubt.
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